Please print out the RSD Device Repair Request Form and complete all questions with as much detail as possible. Take the form to the technology office (ONLY return your power cord IF you are having a power related issue) and swap the machine out for a Student Loaner machine.  We will return your machine as soon as possible.

Students and parents/guardians are expected to exercise reasonable care when using district-issued technology devices. When damage, loss, theft, or destruction occurs and is not covered by manufacturer warranty, optional insurance coverage, or other District-approved exceptions, the District may assess fees up to the actual repair or replacement cost.

Families may purchase optional student device insurance for $29.95 per year. Coverage includes accidental damage, extended warranty coverage, loss, theft, vandalism, fire, and flood. Participation is voluntary but may significantly reduce out-of-pocket costs associated with device repairs or replacement.

Current Maximum Replacement Costs (Updated: June 9, 2026)

Students and families are responsible for the loss, theft, damage, or misplacement of chargers, power adapters, charging cords, protective cases, and other district-issued accessories. Chargers are considered assigned equipment and are not available for routine borrowing or checkout.

The District reserves the right to adjust replacement costs periodically based on current purchasing costs. Families interested in additional protection may purchase the optional student device insurance plan offered through the District's insurance partner.

Questions regarding damaged, lost, or stolen devices should be directed to the Riverview School District Technology Department.

Please send a detailed description of your issue (any photo's of error codes, etc., would be appreciated) to the [email protected] ticketing system.

Please send an email to Home Access Help Line and please remember to include your first and last name and, if you are a parent, the name(s) of your students.

We are dedicated to supporting our staff and students and strive to have technology staff available in all school buildings from 8:00 AM to 3:00 PM each day. At times, coverage may be adjusted due to staff availability, emergencies, or testing needs.

Click on the Help Desk icon on the right to view our FAQs and access to our ticketing system.